Cleaning inquiries
Capture the service, address, timing, size, frequency, pets, access constraints, and special requests your owner-approved script needs.
AI front desk · supervised pilot
Keep cleaning. We’ll capture the call.
CleanRelay helps residential cleaning companies handle overflow and after-hours inquiries, collect useful customer details and organize follow-up. Your team stays in control of quotes and scheduling.
No live call routing, calendar booking, or customer notification is implied until it is separately configured and verified.
CleanRelay pilot view
Call review queue
CallerMorgan S.
RequestRecurring standard cleaning
AreaHuntington, NY 11743
Preferred timingWeekday mornings; flexible next week
Next stepOwner review requested
Not a confirmed cleaning job
This example shows a captured inquiry awaiting owner review. Pricing, availability, job confirmation, and crew assignment stay separate.
Built for the owner in motion
For residential cleaners whose calls compete with the work.
Callback requests
Separate a caller’s requested callback from a scheduled estimate or cleaning job, with a clear owner follow-up task.
Owner notifications
Organize the next action and mark any notification or transfer that needs attention—never hide a failure.
Approval first
Use only approved price language and booking rules. If information or permission is missing, the request stays in review.
How the supervised pilot works
01
Configure business rules
Document service areas, services offered, excluded work, hours, pricing language, required estimate steps, and escalation contacts.
02
Capture inquiries
Use a short approved workflow for new requests, callback needs, rescheduling, complaints, and unclear calls. Sensitive or unsafe matters go to a person.
03
Review and follow up
The owner reviews each request. An estimate or callback is confirmed only after an approved record exists in the allowed calendar or system.
Quotes and scheduling are always owner-approved. A confirmed estimate or callback is not a confirmed cleaning job, and a cleaning job is not a crew assignment.
Pilot boundaries
A managed starting point, not an unattended black box.
The initial pilot focuses on inquiry capture and owner-approved follow-up. Cleaning-job booking and crew dispatch remain manual-only until the company’s integrations and operating rules are verified.
Ask about our founding-client pilot.
Can we keep our existing business number?
Yes—during a pilot, we review the routing plan before anything is changed. Existing numbers and forwarding remain under the cleaning company’s control.
What if we already use booking software?
CleanRelay starts by documenting the current system. A requested appointment is not confirmed unless the approved calendar or business system records it and the owner’s rules allow it.
Can a caller reach a person?
Yes. Each pilot has owner-provided escalation contacts and transfer rules. If a transfer or notification fails, the request is marked for follow-up rather than presented as complete.
How much setup and usage is included?
The pilot is scoped around approved business rules, limited call handling, review, and reporting. Ask about our founding-client pilot for current scope and limits.
Start with visibility
Let’s map the calls you can’t afford to miss.
Request a demo to review a supervised pilot for your cleaning company’s existing number, workflows, and owner approval process.
Request a demo